Terms and Conditions

Last Updated: January 1, 2024

1. General

1.1 The following terms and conditions are for individuals who use the All On Dental LTD. services (currently available at www.allondental.com) and services offered by All On Dental LTD (directed to below as “We,” “Us,” “Our,” etc.). Individuals are bound by these Terms and Conditions (referred to as “Terms”) (directed to below as “You,” “Your,” etc.).

1.2 These are the only conditions that apply. We will not accept general contractual clauses that deviate from these; Our communication with You or provision of services will not be construed as tacit approval of any deviating general contractual clauses.

1.3 We will not keep the contractual terms for You.

1.4 As a consumer, go to https://www.arabulucu.com/ to access the Turkish Online Dispute Resolution portal. Please be aware that All On Dental is not obligated or committed to using an alternate dispute resolution agency to handle consumer disputes.

2. Scope of Service

2.1 Our Services are dental treatments and an online platform connecting patients seeking dental care in Turkey with All On Dental clinics, doctors, and other dental service providers (collectively, “Clinics”). The Platform includes information on available dental treatments and searches capabilities that allow users to locate dental services and personal information. Based on your information, we contact the dentists we have investigated and selected to work with us to give you information and a free estimate on such treatments and the possibilities and costs involved for dental services as desired by You.

2.2 We provide dental services and assume a warranty for the accuracy of the information supplied by our doctors and clinics. Still, we also transfer data from You to the clinic, doctors, and vice-versa.

2.3 You can reserve, book, and manage Your desired treatment date (“Booking”) and appointment with the Clinics we cooperate with directly through Our Service. You can maintain and manage Your Booking through the use of Our Service.

2.4 You can reserve your dental appointment with our clinic by using our Service and arranging the All On Dental Service Fee payment. Please check “Payment Terms” for all pertinent information.

2.5 We are not responsible for any loss, damage, or injury during your accommodation at one of our partner hotels or during your journey using one of our partner transportation services. Any harm or injury resulting from dental treatments is our responsibility (Check the Dental Treatment guarantee policy section).

3. User Obligations and Conditions of Use

3.1 You must have the total legal capacity and be at least 18 years old or older.

3.2 You undertake only to make accurate and complete statements when submitting information to our clinic, dentists, or another dental service provider who works with us.

3.3 If your medical situation or any other information You provided changes or you become aware that the information You provided was inaccurate or incomplete, You will notify Us in writing to update the relevant information.

3.4 By providing copyrighted or other intellectual property-protected material, you grant Us a non-exclusive, perpetual restricted worldwide licence to use this material to the extent necessary to perform our services as agreed. This licence gives you the right to keep and disclose such information to Us, our clinic, dentists, or another dental care provider who works with us to get information about available treatments and a cost estimate.

4. Payment Terms

4.1 The following Payment Terms apply to the use of our Services as specified in “2.4 following a treatment booking.”

4.2 The payment terms are a legally binding contract between You and Us. Section 5: “Right of Withdrawal” explains your withdrawal rights.

4.3 Our consultation service is free of charge, as is the use of the internet platform and other linked All On Dental websites (post-treatment follow-up, pre-treatment calls, and assistant). We will add the cost of your dental treatment, hotel stay, and transportation inside Istanbul to your bill.

4.4 If applicable, the Service Fee may comprise the following “Payments”:

All On Dental will collect your dental service fee via payment methods such as credit card, bank account, or cash.
Refund of the dental service fee to you, in case of Dental Treatment guarantee policy application, will be via bank transfer, cash, or any money transfer method we see possible.

4.5 Our dental service fees, excluding hotel and transportation, are listed on our website. Maintaining a dental treatment appointment with our Clinics and doctors is free of charge; the costs are for cash payment, and the service fee includes the 19 per cent Turkish VAT.

4.6 You must first register to use the Service Fee and our payment options. You and we must follow all general terms and our “Conditions of Use, User Obligations.”

5. Coupon

5.1 You can use discount coupons from All On Dental for any future dental services at our clinic. You can also give this coupon to your loved ones and friends.

5.2 You can use only one coupon per treatment, and it can only be used when booking with All On Dental. You cannot combine other deals with coupons; only one person can benefit from the same coupon.

5.3 Coupons are only valid for one transaction; any remaining funds cannot be exchanged for cash or another coupon and must be forfeited.

5.4 Coupons can be regarded null and void without the expiration date and authorised signature, seal, and other authentication indicators, or if tampered with.

5.5 The redeemer is responsible for any costs exceeding the coupons' value.

5.6 It is illegal to offer promo codes in any form.

5.7 All On Dental retains the right to end a coupon or change the terms and conditions of any coupon.

5.8 All On Dental will not be liable to any customer for any financial loss resulting from a promotional coupon’s refusal, cancellation, or withdrawal, or a customer’s failure or inability to utilise a promotional coupon.

5.9 All On Dental has the right to refuse redemption if they suspect a coupon is being utilised by someone other than the intended recipient or the authorised person by you.

5.10 All On Dental vouchers are valid six (6) months after being issued.

6. Referral Reward Plan

6.1 “Become A Referral” is a limited-time special offer only applicable during the advertised term.

6.2 Only valid for new bookings with All On Dental if you haven’t begun your inquiry process yet.

6.3 The referrer will receive 25% of the treatment gross payment paid by the referred person. (excluding hotel and transportation payments)

6.4 The total treatment cost must be paid in full at the clinic at treatment time.

6.5 Treatment can begin after May 2022. (depending on availability).

6.6 You will be asked to submit photos, videos, and reviews to All On Dental. You agree to share in the first month, the third month, the sixth month, the ninth month, and the twelfth month after treatment.

A - Pictures of the Before and After

B - Short videos show how satisfied you are with your dental treatment and All On Dental services.

C - Full details of your booking and treatment experience with All On Dental.

6.7 You acknowledge that All On Dental owns the outcomes and proceeds of the services supplied hereunder, including all ideas, themes, materials, and designs generated, created, and/or provided by you for all purposes worldwide. You hereby assign and transfer to All On Dental all right, title, ownership, and interest therein, whether known or unknown, including, but not limited to, all copyright rights therein, the right to secure the copyright (and all renewals, reissues, and extensions thereof) throughout the world, without any restrictions on use.

6.8 The referrer person should contact All On Dental directly and provide the referred person’s contact details. The reward cannot be claimed if All On Dental receives the referred person’s contact details from any other source.

7. Limited Liability

7.1 We shall be liable without limitation for damages caused intentionally or through gross negligence by us, our legal representatives, or our agents.

7.2 We shall be liable for damages resulting from injury to life, body, or health caused by us, our legal representatives, or our agents.

7.3 We shall be liable for damages resulting from the breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is essential to the proper performance of the contract and on whose compliance you may regularly rely.

7.4 Our liability for slight negligence is limited to typical and foreseeable damages. We are not liable for indirect damages, consequential damages, or lost profits unless caused by intentional or grossly negligent conduct.

7.5 The above limitations of liability do not apply to claims under product liability law or in cases where we have assumed a specific guarantee.

8. Dental Treatment Guarantee Policy

8.1 We provide a comprehensive guarantee on our dental treatments:

Dental Implants: Lifetime guarantee on implant fixtures
Dental Crowns: Multi-year warranty
Dental Veneers: Multi-year warranty

8.2 The guarantee covers manufacturing defects and workmanship issues when treatments are performed according to our clinical protocols.

8.3 The guarantee does NOT cover:

Damage caused by accidents or trauma
Neglect or failure to maintain proper oral hygiene
Failure to attend recommended follow-up appointments
Modifications made by other dental professionals without our approval

8.4 To make a guarantee claim:

Report issues within 30 days of discovery
Provide photos and detailed description
Allow us to examine the treatment area

8.5 We reserve the right to repair, replace, or refund at our discretion based on the specific circumstances.

9. Cancellation and Refund Policy

9.1 Cancellations made more than 30 days before treatment date: 100% refund

9.2 Cancellations made 15-30 days before treatment: 50% refund

9.3 Cancellations made less than 15 days before treatment: Non-refundable

9.4 Medical emergencies may be considered for exceptions with proper documentation from a licensed physician.

9.5 Refunds are processed within 14 business days to the original payment method.

10. Dispute Resolution

10.1 Any disputes arising from these Terms shall first be resolved through good faith negotiations between the parties.

10.2 If negotiations fail within 30 days, disputes shall be submitted to the courts of Istanbul, Turkey, which have exclusive jurisdiction.

10.3 These Terms shall be governed by Turkish law, excluding the United Nations Convention on the International Sale of Goods (CISG).

10.4 You can access the Turkish Online Dispute Resolution platform at https://www.arabulucu.com/

11. Concluding Provisions

11.1 These Terms shall be governed by Turkish law. To exclude the regulations governing the United Nations Convention on the International Sale of Goods (UMSS) and the rules governing conflicts of laws, these Terms shall be governed by Turkish law.

11.2 These Terms set forth the entire understanding between You and Us regarding using our website and services. Any prior agreements, understandings, or representations are superseded by these Terms.

11.3 Individual provisions of these Terms may be or become ineffective in whole or in part, but the contract will remain in force. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.4 Failure to assert any of our rights does not imply a waiver of such rights. Any waiver must be in writing and signed by an authorized representative.

11.5 Any or all of Your rights or obligations under any relationship with us may not be transferred or assigned without our prior written consent.

11.6 You must send all notices to us in writing to the address specified in the website’s imprint. We may notify you via email or postal mail, depending on which address you gave when contacting Us.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

All On Dental LTD.

Email: info@allondental.com
Website: www.allondental.com
Phone: +90 530 464 98 38
Address: Istanbul, Turkey

We will respond to your inquiry within 5 business days.